Privacy Policy

1. Introduction

BaygenX Software Labs Private Limited ("BaygenX," "we," "our," or "us") is committed to protecting your privacy and ensuring transparency about how we handle your personal information. This Privacy Policy outlines our data collection, usage, and protection practices for the 9to5Interview platform and all related services.

BaygenX develops and publishes enterprise software applications, including the 9to5Interview AI-powered interview preparation and assessment platform for web and mobile. This Privacy Policy covers all information we gather through your use of the 9to5Interview platform, our website, mobile applications, social media presence, and any related services.

By accessing or using the 9to5Interview platform, you acknowledge that you have read, understood, and agree to the collection, use, storage, and sharing of your information as described in this Privacy Policy. If you disagree with any aspect of these practices, please discontinue use of our services immediately.

2. Information We Collect

We collect various types of information to provide and improve our services:

A. Direct Information Submission

When creating an account or user profile, you may provide:

• Account Information: Full name, preferred username, email address, contact information, date of birth, and institutional affiliation.
• Resume Data: Resume files uploaded for AI-powered interview personalization. Content is parsed to extract skills, experience, and project details.
• Profile Customization: Profile picture, gaming preferences, geographic location data (when permitted), and additional verification information.

B. Interview and Activity Data

• Interview Data: Voice recordings, text responses, transcripts, and AI-generated evaluation scores from interview sessions.
• Usage Data: Session duration, frequency of use, features utilized, progress achieved, and interaction patterns.
• Communications: Customer support interactions, in-platform messages, and feedback submissions.

C. Payment and Transaction Information

When you make purchases, our authorized payment processors collect necessary billing information. Our payment partners do not share sensitive financial information like credit card numbers with us, but may provide transaction-related data such as your name, billing address, and purchased items.

D. Automated Data Collection

• Device Information: IP address, device type, operating system, browser information, and mobile device identifiers.
• Usage Analytics: Pages visited, features accessed, time spent, click patterns, and session timestamps.
• Cookies & Tracking: We use cookies and similar technologies. For full details, see our Cookie Policy.

3. How We Use Your Information

• To provide and maintain the AI interview service and create your account
• To personalize interview questions based on your resume and skill profile
• To generate performance evaluations and feedback reports
• To process payments and manage subscriptions
• To communicate service updates, changes, and support responses
• To improve the platform through aggregated, anonymized analytics
• To verify eligibility for education and non-profit discounts
• To ensure platform safety, prevent fraud, and enforce our terms
• To comply with legal obligations

Legal Basis for Processing (EU Residents): For users in European countries, we process your information based on contractual necessity, legitimate business interests, legal compliance, your explicit consent, and protection of vital interests when necessary.

4. Information Sharing Practices

We share your information in specific circumstances:

• Service Providers: Trusted third-party providers who assist in delivering our platform, including cloud hosting, payment processing, analytics, and customer support services.
• Legal Requirements: When required to comply with applicable laws, respond to legal requests, investigate fraud, or protect user safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity with prior notice.
• With Your Consent: When you provide explicit consent for sharing, with clear explanation of purpose and scope.

We do not sell your personal information to third parties.

5. Third-Party Services

• Google Analytics: For website usage analytics. Data is anonymized. You can opt out through our Cookie Settings.
• Cloud Infrastructure Providers: For hosting and data storage. Data is encrypted in transit and at rest.
• Payment Processors: For secure payment processing. We do not have access to your full payment card details.

Our platform may contain links to external websites or third-party services. We are not responsible for the privacy practices of these external entities.

6. Data Security

We implement comprehensive security measures to protect your information, including:

• Encryption of sensitive data during transmission (TLS/SSL) and storage
• Regular security assessments and vulnerability testing
• Access controls and employee training programs
• Secure payment processing through certified providers
• Incident response procedures for potential security breaches

While we implement industry-standard security measures, no system is completely immune to security threats. We cannot guarantee absolute security of your information.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Interview recordings and transcripts are retained for the duration of your subscription to enable report access. You may request deletion of your data at any time by contacting us. Upon account deletion, your data will be removed within 30 days, except where retention is required by law. Anonymized or aggregated data that cannot identify you personally may be retained indefinitely.

8. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data from our systems.
• Portability: Obtain your data in a structured, machine-readable format.
• Restriction: Limit how we process your information.
• Objection: Object to certain types of processing.
• Consent Withdrawal: Revoke previously given consent at any time.

To exercise any of these rights, contact us at support@baygenx.com. We will respond within the timeframes required by applicable law.

9. Children's Privacy

The 9to5Interview platform is designed for users aged 18 and above. We do not knowingly collect personal information from individuals under 16. If we discover that we have inadvertently collected information from someone under 16 without proper parental consent, we will promptly delete that information. Parents or guardians who believe their child has created an account should contact us immediately at support@baygenx.com.

10. International Data Transfers

Our platform operates internationally, and your personal information may be transferred to, stored in, and processed in countries outside your residence, including India. When we transfer personal information from the European Union to other countries, we ensure appropriate safeguards are in place through adequacy decisions, standard contractual clauses, or other legally recognized transfer mechanisms.

11. Cookies

We use essential cookies for platform functionality and optional analytics cookies. For full details, see our Cookie Policy. You can manage your cookie preferences at any time through the cookie settings available on our website.

12. California Resident Rights

California residents have additional privacy rights under the California Consumer Privacy Act (CCPA) and other state privacy laws. For information about your California privacy rights, please contact us at support@baygenx.com.

13. Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on this page with a new effective date, via email, or through in-platform notifications. Continued use of the Service after changes constitutes acceptance.

14. Contact Information

For questions about this Privacy Policy or your data, contact us at: